Customer service representative (US based)
Onepilot · Posted 2026-03-26
Headquarters: Paris
URL: https://onepilot.co/agents/customer-care-agents
As a Onepilot agent, you’re a freelance in charge of helping our clients’ consumers with their requests.
After completing e-learning trainings on your customers, you will have access to a knowledge base for each of them. The Onepilot technology, and this knowledge base will enable you to respond effectively to our clients’ user requests coming in via email, chat, or call.
You work from home, and will be paid for each ticket solved. The price of each ticket depends on the ticket’s complexity, handling time, and your location. It varies between $1 and $2. On average our agents earn $15 an hour.
What you will do:
Support customers via email, chat or phone
Use tools and resources to deliver quick and accurate support
Ensure satisfied customers with clear and friendly communication
✅ What we are looking for:
Fluency with digital tools and platforms
Strong problem-solving skills and excellent written and verbal communication
Available at least 20 hours a week
Based within the US
What we offer:
Payment per ticket solved (performance-based)
Flexible home working - you set your own schedule
On average, you will earn $15 per hour
Training and ongoing support to help you succeed
Ready to get started?
Our quick application takes just 15 minutes. Only US based applicants will be accepted. Please don't apply if you are not within the US.
To apply: https://weworkremotely.com/remote-jobs/onepilot-customer-service-representative-us-based-1
What this role looks like for a working parent
Onepilot is hiring a Customer service representative (US based) on a fully remote basis from Anywhere in the World. Below we've reframed the listing through the FlexCareers lens — what this job actually means if your day is bracketed by a school run, a nap window, or a caregiving block.
Why we surfaced this role
- Part-time / contract framing
- Fully remote
How a parent might shape the day
Most of the candidates we hear from in this category split their week into two or three deep-work blocks: an early-morning window before the household wakes, a midday block during nap or school hours, and a short evening sweep for asynchronous responses. A role like Customer service representative (US based) typically rewards focused output over hours-at-desk, which is exactly the trade working parents want.
Questions to ask in the interview
- What does a "core hours" overlap look like across time zones?
- Is the team genuinely async, or is async a synonym for "ping me on Slack"?
- How are deadlines and on-call expectations handled around school holidays?
- What does parental leave and return-to-work look like at Onepilot?
- Are there meeting-free days or focus blocks already on the team's calendar?
Before you apply
Read the full description below carefully. Onepilot owns the application process — clicking Apply for this role takes you directly to their listing. FlexCareers does not collect applications, take a placement fee, or sit between you and the employer. We surface the role; you do the work.