Customer Support Representative
Remote Va · Posted 2026-04-29
Headquarters: Metro Manila, Philippines
Job Title: Customer Support Representative (Female)
Location: Remote
Employment Type: Full-Time
About the Role:
We are seeking a highly skilled and efficient Customer Support Representative (Female) to join our growing team. This person will be responsible for handling customer communications through email, live chat, and our customer service software, ensuring every interaction reflects professionalism and excellent service.
Key Responsibilities:
- Manage customer communications through email, live chat, and Gorgias with accuracy and empathy.
- Provide prompt, clear, and grammatically correct written responses to customer inquiries.
- Use Shopify to check order statuses, process returns, and resolve issues efficiently.
- Collaborate with internal teams through Microsoft Teams and Outlook to ensure smooth operations and customer satisfaction.
- Maintain organized records and data using MS Excel and other M365 tools.
- Follow directions closely while showing initiative and adaptability.
- Multitask effectively in a fast-paced, online environment.
- Learn new systems and processes quickly to continuously improve performance.
- Female candidate only
- Excellent English communication skills — both written and professional tone
- Proven experience in Customer Support or E-commerce (Shopify, Gorgias experience preferred)
- Strong attention to detail and ability to multitask under pressure
- Fast learner, self-motivated, and highly organized
- Proficient in Shopify, Gorgias, Microsoft Teams, MS Excel, and M365 Suite (Outlook, Word, etc.)
To apply: https://weworkremotely.com/remote-jobs/remote-va-customer-support-representative
What this role looks like for a working parent
Remote Va is hiring a Customer Support Representative on a fully remote basis from Anywhere in the World. Below we've reframed the listing through the FlexCareers lens — what this job actually means if your day is bracketed by a school run, a nap window, or a caregiving block.
Why we surfaced this role
- Fully remote
How a parent might shape the day
Most of the candidates we hear from in this category split their week into two or three deep-work blocks: an early-morning window before the household wakes, a midday block during nap or school hours, and a short evening sweep for asynchronous responses. A role like Customer Support Representative typically rewards focused output over hours-at-desk, which is exactly the trade working parents want.
Questions to ask in the interview
- What does a "core hours" overlap look like across time zones?
- Is the team genuinely async, or is async a synonym for "ping me on Slack"?
- How are deadlines and on-call expectations handled around school holidays?
- What does parental leave and return-to-work look like at Remote Va?
- Are there meeting-free days or focus blocks already on the team's calendar?
Before you apply
Read the full description below carefully. Remote Va owns the application process — clicking Apply for this role takes you directly to their listing. FlexCareers does not collect applications, take a placement fee, or sit between you and the employer. We surface the role; you do the work.